VayaFlow Platform Overview

VayaFlow is a comprehensive contact management platform that handles the entire lifecycle of a contact — from submission and qualification through delivery and follow-up.

Core Workflow

1. Contacts are submitted via API, CSV import, or manual entry
2. Playbooks route contacts to the right buyers using configurable routing rules
3. Qualification rules filter out unqualified contacts before delivery
4. AI agents (voice and SMS) engage contacts in real-time conversations
5. Delivery endpoints send qualified contacts to buyers via HTTP, FTP, or SFTP
6. Post-call pipelines extract data from conversations and trigger follow-up actions

Key Concepts

• Clients — The buyers who purchase contacts
• Offers — Products or services a client wants contacts for
• Playbooks — The central unit that ties everything together: routing rules, qualification, delivery, and automation
• Contacts — Contact records that flow through the system
• Submissions — Individual processing attempts for a contact against a playbook

Get started with the Quickstart Guide.